Your Rights

In accordance with HB4224, here are three pieces of information to help clients get the care they need. It is about how to contact Wade Family Therapy for your medical records, and also how to contact the state board with any questions.

• To request your health care records, you can email martha@wadefamilytherapy.com with the subject line: “Health Care Records”

• To contact the Behavioral Health Executive Council, please click here: https://bhec.texas.gov/contact-us/

• To file a complaint with the Office of the Attorney General, please click here: https://www.texasattorneygeneral.gov/consumer-protection

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.

You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call 713-291-9553.